Royal Glenora Club is seeking friendly, enthusiastic, and service-oriented full-time and part-time Servers to join our Food & Beverage team. As a Server, you'll play an important role in creating memorable dining experiences for our members and guests at one of Edmonton's premier private clubs.

 RESPONSIBILITIES

·         Welcome members and guests with a warm, friendly, and professional attitude.

·         Provide exceptional food and beverage service in accordance with Club service standards.

·         Take food and beverage orders and accurately and confidently answer questions about menu items, daily features, wines, and beverages.

·         Develop and maintain a thorough knowledge of menu items, wines, beverages, and Club offerings to confidently make personalized recommendations to members.

·         Deliver food and beverages promptly while ensuring accuracy, quality, and presentation.

·         Process payments accurately, including cash, debit, and credit card transactions.

·         Set, clear, and reset tables while maintaining a clean and organized dining area.

·         Work closely with the kitchen and team members to ensure efficient, seamless service.

·         Respond promptly and professionally to member requests and resolve concerns when appropriate.

·         Follow all food safety, sanitation, and responsible liquor service standards.

REQUIREMENTS

·         4–5 years of professional serving experience in an upscale restaurant, hotel, or private club environment.

·         Knowledge of fine dining service standards, wine service, and food and beverage etiquette is an asset.

·         Experience providing personalized service to repeat guests or members is considered an asset.

·         Ability to anticipate guest needs and deliver attentive, member-focused service.

·         A genuine passion for hospitality and delivering exceptional guest service.

·         Strong communication and interpersonal skills.

·         Ability to multitask and remain organized in a fast-paced environment.

·         Excellent attention to detail and the ability to remain calm under pressure.

·         Professional, polished, and member-focused with a positive attitude.

·         Ability to safely lift up to 40 lbs.

·         ProServe certification is required.

·         A satisfactory criminal record check is required as a condition of employment.

·         Availability to work days, evenings, weekends, and holidays.

Full-time employees are eligible to participate in the club's benefits program following 90 days of continuous employment.

Responsibilities

• Perform routine maintenance, repairs, and preventative maintenance throughout the facility and grounds.
• Maintain the cleanliness and appearance of the facility during operating hours.
• Monitor the facility for safety and security concerns and respond appropriately.
• Troubleshoot and perform minor repairs to HVAC, plumbing, electrical systems, appliances, and building equipment.
• Perform routine grounds maintenance, including lawn care, landscaping, snow removal, ice control, and exterior property upkeep.
• Assist with setting up and tearing down rooms and equipment for special events.
• Assist with snow removal and other seasonal grounds maintenance as required.
• Maintain accurate inventory records, maintenance logs, and related documentation.
• Complete hazard assessments and comply with all Occupational Health and Safety policies and procedures.
• Perform other maintenance-related duties as assigned.

Qualifications

• Minimum 2 years of building maintenance experience; experience maintaining recreational or commercial facilities is considered an asset.
• High school diploma or equivalent.
• Experience with basic repairs involving HVAC, plumbing, electrical, and general building maintenance.
• Experience or knowledge of pool operations, ice arena facilities, and recreational building systems is considered an asset.
• Knowledge of the safe operation of hand tools, power tools, and maintenance equipment.
• Valid Alberta Class 5 driver's License.
• Working knowledge of Alberta Occupational Health and Safety (OHS) legislation.
• Ability to safely perform physically demanding work, including lifting up to 50 lbs.
• Strong problem-solving, communication, and organizational skills.
• Availability for:
• Day shift 7:00 a.m. – 3:00 p.m.
• Evening shift 4:00 p.m. – 12:00 a.m., including weekends.
• Successful completion of a criminal record check will be required.

• Greet/interact professionally with members and children.
• Provide care to infants and toddlers, including snack offerings and diaper changes.
• Engage children of all ages with a variety of group activities, including craft making, swimming, and camp games.
• Creating and running childcare programs
• Prepare and serve snacks and/or meals.
• Respond to parents’ inquiries in a timely fashion.
• Promote health and wellness through hand washing, cleaning of toys, etc.
• Instruct children in personal hygiene and social development.
• Maintain a clean and orderly environment.
• Clean and organize the playroom and put away any hazardous equipment.
• Support and assist other team members by conversing and contributing information on an ongoing basis.
• Personal/professional conduct in daily activities to align with Club and Member expectations.

The Royal Glenora Club is looking for friendly, professional, and service-focused part-time Member Services Representatives to join our team. As the first point of contact at our front desk, greeting members and guests, you'll play a key role in creating a welcoming experience while helping members make the most of everything the Club has to offer. 

If you enjoy building relationships, solving problems, and providing outstanding service, we'd love to hear from you. 

What You'll Do

·         Welcome members and guests with a warm, friendly, and professional attitude.

·         Create exceptional member experiences through knowledgeable and personalized service.

·         Serve as the central source of information for Club programs, services, events, and facilities.

·         Assist with program registrations, court bookings, reservations, cancellations, and general member inquiries.

·         Process membership updates and maintain accurate member information.

·         Sell and replenish retail and pro shop merchandise while assisting members with purchases.

·         Answer and direct telephone calls using professional telephone etiquette.

·         Receive and distribute mail, packages, and member messages.

·         Resolve member concerns promptly and professionally, escalating when appropriate.

Work collaboratively with all Club departments to ensure seamless member service. 

What You'll Bring

·         High school diploma or equivalent.

·         1-2 years of customer service experience (hospitality, recreation, retail, or similar environments are considered an asset).

·         A genuine passion for providing exceptional customer service.

·         Strong communication and interpersonal skills.

·         Excellent administrative and organizational skills, with strong multitasking abilities.

·         Confidence in using computers and learning new software systems.

·         Strong attention to detail and the ability to remain calm in a busy environment.

·         Ability to lift up to 40 lbs.

·         A positive attitude, reliability, and a willingness to work as part of a team.

·         A satisfactory security check will be required as a condition of employment.

Schedule Requirements

You will be required to have at least 24 hours per week availability, being flexible to work various shifts, including evenings until midnight, weekends, and holidays.

We value diversity and strive to create a workplace that is inclusive, respectful, and welcoming to everyone. Candidates of all backgrounds are encouraged to apply.

The Banquet Chef de Partie is responsible for the preparation, execution, and presentation of food for all banquet, catering, and special events. This role ensures consistent food quality, proper food safety standards, and efficient production while supporting the culinary leadership team in delivering exceptional guest experiences.

Key Responsibilities

Food Preparation & Execution

• Prepare and cook banquet menu items according to recipes, specifications, and presentation standards.
• Execute large-volume food production while maintaining quality and consistency.
• Ensure all mise en place is completed accurately and on time for events.
• Assist with plating and service for banquets, weddings, meetings, and club functions.
• Maintain proper portion control to minimize waste and control costs.

Team Leadership

• Lead and support cooks and stewards assigned to banquet operations.
• Assist in training new culinary team members on recipes, standards, and procedures.
• Promote a positive, respectful, and team-oriented work environment.
• Communicate effectively with culinary leadership regarding event requirements and production needs.

Food Safety & Sanitation

• Adhere to all food safety, sanitation, and workplace safety regulations.
• Ensure proper labeling, dating, storage, and rotation of food products.
• Maintain clean and organized workstations throughout production and service.
• Monitor equipment and report maintenance issues promptly.

Event Preparation

• Review banquet event orders (BEOs) and understand all menu requirements.
• Coordinate production timelines to ensure events are executed efficiently.
• Assist with menu preparation for weddings, golf tournaments, member events, holiday functions, and corporate meetings.
• Support setup, service, and breakdown of banquet functions as required.

Inventory & Cost Control

• Assist with inventory counts and stock rotation.
• Minimize food waste through proper planning and utilization.
• Notify supervisors of shortages or product quality concerns.
• Maintain banquet storage areas in an organized manner.

Qualifications

• Minimum 2–3 years of professional culinary experience, preferably in banquet, hotel, club, or high-volume catering operations.
• Culinary diploma or equivalent experience preferred.
• Strong knowledge of food preparation techniques and kitchen operations.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Excellent organizational and time-management skills.
• Food Safe certification required.
• Ability to lift up to 50 lbs and stand for extended periods.

Core Competencies

• Teamwork and collaboration
• Attention to detail
• Organization and planning
• Communication skills
• Adaptability under pressure
• Commitment to quality
• Professionalism and accountability

Royal Glenora Club Expectations

• Deliver exceptional culinary experiences for members and guests.
• Maintain the highest standards of food quality, consistency, and presentation.
• Support club events with a positive, solutions-focused attitude.
• Take ownership of workstation cleanliness, organization, and preparedness.
• Contribute to a culture of respect, continuous improvement, and hospitality excellence.

"Every plate reflects our commitment to excellence and member satisfaction."

The Banquet Demi Chef de Partie supports the Banquet Sous Chef and Executive Chef in the preparation and execution of high-quality food for weddings, corporate functions, member events, and special occasions at the Royal Glenora Club. This position is responsible for maintaining culinary standards, ensuring consistency of food quality, and contributing to a positive, team-oriented kitchen environment.

The successful candidate is organized, detail-oriented, and thrives in a fast-paced banquet setting where preparation, timing, and teamwork are critical to success.

Key Responsibilities

Food Preparation & Production

• Prepare and execute banquet menus according to established recipes and specifications.
• Assist in the preparation of plated dinners, buffets, receptions, and special event menus.
• Ensure all food is prepared and presented to Royal Glenora Club standards.
• Maintain consistency in portioning, quality, and presentation.
• Assist with menu preparation, special events, and seasonal features.

Event Execution

• Participate in banquet service and event execution.
• Ensure food is delivered on time and at the proper temperature.
• Communicate effectively with banquet, restaurant, and stewarding teams.
• Adapt quickly to changing guest counts and event requirements.

Kitchen Operations

• Set up and maintain assigned workstations.
• Ensure proper rotation, storage, and labeling of food products.
• Monitor inventory levels and communicate shortages to supervisors.
• Minimize waste and support food cost control initiatives.

Health & Safety

• Maintain the highest standards of cleanliness and sanitation.
• Follow all Alberta Health Services food safety regulations.
• Adhere to workplace health and safety procedures.
• Ensure proper handling and storage of all food products.

Teamwork & Leadership

• Assist with training and mentoring junior cooks and apprentices.
• Demonstrate professionalism and a positive attitude at all times.
• Contribute to a culture of accountability, respect, and continuous improvement.
• Support other kitchen outlets when operationally required.

Qualifications

• Culinary diploma or equivalent professional experience preferred.
• Minimum 2 years of culinary experience with banquet or high-volume production experience preferred.
• Strong knowledge of cooking techniques, food safety, and kitchen operations.
• Ability to work efficiently under pressure and meet strict timelines.
• Strong organizational and communication skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Core Competencies

• Attention to Detail
• Time Management
• Teamwork
• Adaptability
• Food Quality & Presentation
• Professionalism
• Accountability
• Guest Focus

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs.
• Ability to work in a fast-paced kitchen environment with varying temperatures.

Reports To

Banquet Sous Chef / Executive Chef

Compensation & Benefits

• Competitive hourly wage
• Gratuity participation where applicable
• Staff meals
• Professional development opportunities
• Opportunity for advancement within the Royal Glenora Club culinary team